My challenge for today was to keep an open mind and reserve any judgment in all my interactions for at least one day. How did I go?? Not that great. You see no matter how hard I tried to distract myself from passing judgment, I found myself making excuses for the other person in order to keep the positive thoughts flowing. So regardless of what you think about first impressions, they matter because you only get one crack at it! Humans are creatures of habit and they form an opinion about you before you’ve even said a word.
For example If you pride yourself on superior customer services and your customers are experiencing anything but, then you are not projecting the right image/first impression for your customer and risk loosing potential customers who value great customer service. You might be lucky enough to get a second chance but its highly unlikely in this harsh and competitive climate.