Improving customer service

Needs to start by going back to basics and by this I mean going back to caring for humanity.

This requires re-training attitudes to exercise some common decency of greeting, listening/engaging and where appropriate, applying discretionary effort.

Those who truly understand and appreciate good customer service will go the extra mile by thinking outside the box to problem solve and reach a successful outcome for both parties.

The ones that fob you off from one person/department to another, are the ones to watch out for, as this breed of customer service representatives tell you it’s out of their jurisdiction/control, fail to accept accountability and are likely to shred your complaint or hope that you quietly go away.

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