Pushing the consumer privacy boundaries

Not one to shy away from getting value for money, I put the top 5 car insurance providers to the test last week. What dawned on me was the amount of information (PERSONAL information) these insurers were demanding before we even got to any questions about the car (yes I made it clear I was shopping around for the best deal) not signing my life away….just yet.

What struck me was the deliberate misleading by Youi insurance which started with Get a quote now on their website. I never got a quote…instead I got a reply saying thank you for your enquiry, one of our representatives will be in contact with you shortly.

The next day a Youi representative rang me and proceeded with an alarming number of personal questions, which in my mind were invasive and inappropriately pitched so say the least. Thirty minutes into the quotation and after just about giving away my entire life story, I finally got the ball park figure for the insurance premium, which was less than desirable.

I felt as though I walked away with nothing and the insurance provider walked away with all this personal information about me. Sure there are privacy laws in Australia, but where’s the guarantee I won’t be contacted in the future, by this insurance provider, even though I’d asked them to destroy all my personal information.

This experience forced me reassess future dealings with service providers and the level of control I have in disclosing my personal information. Namely, a reminder to thyself that I have the power to divulge the level of information I am comfortable with and not the other way around. Service providers can request all the information in the world but it’s up to the consumers to draw the line in the sand and say no if they feel the questions are plainly inappropriate or unwarranted.

Do you feel like your privacy boundaries have been pushed by service providers beyond your comfort? How have you dealt with the situation?

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