First impressions – why bother?

Whether it’s your personal brand or business, leaders that invest time and money in training their staff to provide superior customer service (value proposition), will place a heavy focus on ensuring their staff deliver such services with absolute confidence. The first step in this process, is to nail the first impression! Do this well (consistently) and the customer will keep coming back. Why, because confident staff, are empowered, energised and enthusiastic to do their very best, more importantly they will make it happen!

4 thoughts on “First impressions – why bother?

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