Today’s leaders need to revisit their mass sacking, redundancy, downsizing or outsourcing plans to address the all-important question of ‘How are you going to maintain (little yet exceed) the same level of service, once you remove a large number of your workforce and/or a key person from your organisation?’
When are leaders going to wake up to the fact that multi-skilling alone will not solve this problem, as you create a workforce that struggles to meet expectations (customer needs) due to, in essence, being hired to undertake a number of roles, yet have accountability for neither. I would much rather pay for a service provider that does one thing very well than another that offers a number of services (product streams) to get you in the door, yet struggles to deliver on either.
Leaders which fail to ensure their communication plans address any workforce changes adequately so as to ensure access to knowledge, information and decision-making is clearly articulated (to those left to pick up the pieces), especially once a critical person is gone, will suffer as their customers go elsewhere and their bottom line plunges.
Instead of mass sacking leadership needs to step up to the plate and seriously address poor performance by being clear, transparent and accountable, rather than firing only to rehire. As multi-skilling does not deliver sustainable results due to the pressure of needing to wear more than one hat at the same time. Eventually you will put the wrong hat on. The level of catastrophe is not something I would want to weigh up as I do not have an entitlement to mess with someone’s life, nor should anyone else for that matter.